Wills, G., Sim, Y. W., Crowder, R. and Hall, W. (2002) Open Hypermedia for Product Support. International Journal of Systems Science, 33 (6). pp. 421-432. ISSN 0020 7721
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Abstract
As industrial systems become increasingly more complex, the maintenance and operating information increases both in volume and complexity. With the current pressures on manufacturing, the management of information resources has become a critical issue. In particular ensuring that personnel can access current information quickly and effectively when undertaking a specific task. This paper discusses some of the issues involved in, and the benefits of using, open hypermedia to manage and deliver a diverse range of information. While the paper concentrates on the problems specifically associated with manufacturing organisations, the problems are generic across other business sectors, such as healthcare, defence and finance. The open hypermedia approach to information management and delivery allows a multimedia resource base to be used for a range of applications, and permits a user to have controlled access to the required information, in an easily accessible and structured manner. Recent advancement in hypermedia also permits just-in-time support in the most appropriate format for all users. Our approach is illustrated by the discussion of a case study in which an open hypermedia system delivers maintenance and process information to factory floor users, to support the maintenance and operation of a very large manufacturing cell.
| Item Type: | Article | ||||||||
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| Creator/Authors: |
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| Keywords: | Industrial strength hypermedia, knowledge management, information systems. | ||||||||
| Research Group: | Old ECS Groups > Science and Engineering of Natural Systems Old ECS Groups > Intelligence, Agents, Multimedia Current ECS Groups > Electronic and Software Systems Current ECS Groups > Agents, Interaction and Complexity | ||||||||
| ISSN: | 0020 7721 | ||||||||
| Date: | 2002 | ||||||||
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| Performance Indicator: | EZ~04~04~11 | ||||||||
| Citations: | ISI: 4, Google Scholar: 4 | ||||||||
| Downloads (2010): | 1 | ||||||||
| ID Code: | 6718 | ||||||||
| Last Modified: | 23 Sep 2011 10:28 | ||||||||
| Deposited On: | 08 Aug 2002 by Crowder, Richard | ||||||||
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