Evaluation of a hypermedia maintenance support application

Crowder, R., Wills, G. and Hall, W. (2003) Evaluation of a hypermedia maintenance support application. Computers in Industry, 51 (3). pp. 327-344.

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Abstract

A large hypermedia application has been developed to
demonstrate the concept of factory wide hypermedia to support the
maintenance of a major process line. As part of its development
cycle, the performance of the software and its acceptance by the user
community has been fully evaluated. The evaluation method considered
in this paper focuses on the subjective opinion of the users and
measured the ease with which users could retrieve the information
required to perform specific tasks, and is considered suitable for
other large industrial hypermedia applications. This research draws
together standard evaluation techniques into a methodology for
evaluating an industrial strength hypermedia application. The trials
undertaken showed that the users were able to find the identical
information in approximately a third of the time when using the
hypermedia system, over a paper-based system, which equate to a
significant cost savings during unscheduled maintenance periods.

Item Type:	Article
Creator/Authors:	Richard Crowder Gary Wills Wendy Hall
Keywords:	User evaluation, Open hypermedia, User interface, Manufacturing
Research Group:	Old ECS Groups > Science and Engineering of Natural Systems Old ECS Groups > Intelligence, Agents, Multimedia Current ECS Groups > Electronic and Software Systems Current ECS Groups > Agents, Interaction and Complexity
Date:	August 2003
Information about this record:
Performance Indicator:	EZ~03~03~11
Citations:	ISI: 9, Google Scholar: 17
Downloads (2010):	14
ID Code:	8040
Last Modified:	23 Sep 2011 10:29
Deposited On:	28 Aug 2003 by Crowder, Richard

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